![]() The Technology Help Desk can be reached at (269) 387-4357. If you have changed your phone number and you do not have an additional device configured on your account, you will need to contact the Help Desk for assistance. If you do not have access to an internet connection with your mobile device or tablet, you can still authenticate with Duo using a passcode from the Duo mobile app. What if my device does not have an internet connection? If you have misplaced your WMU-issued hardware token, please contact the Technology Help Desk at (269) 387-4357. Please see our 2FA backup options page to prepare yourself in the event that your device is unavailable. If you do not have access to your 2FA device(s), you can still access your WMU account. What if my 2FA device is lost or not available? If you originally set up your device using SMS as the primary 2FA method, you can easily switch from SMS to the Duo Mobile app. The Duo Mobile app is our recommended 2FA method. How do I switch from SMS to the Duo Mobile app? Please visit Reactivate Duo Mobile on your Smartphone or Tablet. ![]() You can reactivate Duo Mobile on your new device by using the Duo Device Management Portal. What if I replace my smartphone? How do I reactivate Duo Mobile? This means you will only need to use 2FA to log in once per month on each of your devices. No! We highly recommend you use the Remember Me option when logging in, which will allow you to be remembered on that device (using the same internet browser) for 30 days. ![]() Do I have to use 2FA every time I log in? Two-factor authentication (or 2FA) adds an extra layer of security by sending a notification to your mobile device when you log in so that you may verify that it is you logging in and not a criminal. Frequently Asked Questions How does two-factor authentication work?
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